FAQs

We only see clients on a consultation basis to ensure a relaxed, professional experience when choosing your wedding gown. We charge a flat fee of USD10 for fitting.
Our showroom, is based in Harare, Zimbabwe. Please call +263772 420 218 for an appointment.

No, we do not.

Not yet, we are working on it.

Yes, we do if you are based in Zimbabwe.

You can either order from our showroom or make an online purchase. For an online purchase: Click on the product that you would like to purchase; Select style, size, color and any additional options, Click “Add to Shopping Bag” in the upper right hand corner of your screen to complete the checkout process. You will receive a confirmation e-mail when the order is placed with the manufacturer. If you require additional assistance, contact us on +263772420218. If you do not receive your confirmation e-mail, please contact us.

Yes, you can. Contact us through our contact page and we will invoice you directly.

Each manufacturer has their own size chart, which reflects how they cut their dresses. Please view the Size Charts on our site. It is important that you follow the individual designer’s chart to determine your size.
Have your measurements taken by a qualified tailor to determine the closest size to be ordered. Almost every gown will need some type of adjustment to get a perfect fit. If no formal tailor is available, check with your local dry cleaners. Prior to selecting your size to order, we suggest reviewing the information provided on our “How to Measure” page. The designer will be unable to accommodate any changes to the size once the order has been placed.
Splendour Gallery will not assume any responsibility for errors in customer measurements when ordering online.

Most Bridal gowns take 12-16 weeks for the designer to deliver the gowns to our location. There are times that a manufacturer may have a gown in stock for quicker delivery. Manufactures do not guarantee their delivery dates since production can vary.

Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow sufficient time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

You are welcome to visit our Harare location. We carry most styles displayed on our website.

All sales are final. Due to the nature of the bridal industry, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Modifications to an order must be in writing within 48 hours. Ability to make changes vary with each manufacturer and are not guaranteed.

The payment of your online order is due in full at the point of purchase. In-store orders, we require a 50% deposit when placing the order and the balance is paid at the time of in store pick up or shipping.

Splendour Gallery does ship worldwide! Orders shipped outside South Africa are sent via the South Africa Post Office Global Express Mail. Shipping charges are based on the country, weight of the package, and size of the package. Please note our shipping rates cover our cost to ship a large box to other countries. It does not cover any customs or duty charges imposed on the receiver of the package.

Orders shipping from our location normally take 2 – 7 business days for domestic delivery. International delivery can take 7 – 14 days for delivery. This may vary according to the South Africa Post Office’s schedule.

We suggest viewing Terms & Conditions for additional information or contacting us on info@splendourgallery.com or +263 772 420 218.